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Supporting case study · Marketing Analytics

Customer Sentiment–Driven Pricing Strategy

Analyzed 270 magnetic-bracelet reviews in Power BI to compare recommendation patterns, ratings, demographics, regions, and price sensitivity across three price points.

Power BISentiment AnalysisPricing AnalysisWord CloudsCustomer Segmentation
Customer Sentiment–Driven Pricing Strategy project graphic
270reviews analyzed
3price points
$10strongest tested price
Power BIanalysis platform
The challenge

What needed to be understood.

The review dataset mixed structured ratings and recommendation fields with open-text comments, prices, age groups, regions, and use cases. The analysis needed to turn those signals into a clear pricing recommendation without overstating what the reviews could prove.

Approach

How the analysis was built.

  1. Structured 270 reviews into analyzable fields for price, rating, recommendation, age group, region, comments, and use case.
  2. Built Power BI views for aggregate sentiment, rating distributions, price comparisons, demographic patterns, and regional performance.
  3. Used word clouds to surface recurring language around value, perceived benefits, and product use.
  4. Translated the dashboard into pricing and targeting recommendations.
Key findings

What the evidence showed.

  • The $10 option generated the strongest overall response and the highest average rating in the submitted analysis.
  • The $12 option produced overwhelmingly negative recommendations compared with the lower prices.
  • Older customers responded more positively than several younger segments.
  • Regional differences existed, but price appeared more influential than geography in the submitted analysis.
Business recommendations

What should happen next.

  • Use the $10 point as the primary commercial test and treat $11.25 as a controlled secondary experiment.
  • Avoid scaling the $12 offer without a stronger value proposition or supporting evidence.
  • Test messaging by age segment and track repeat purchase behavior rather than relying only on stated recommendation.
Limitations and integrity

What this project does—and does not—prove.

The source reviews were a structured academic dataset. Recommendation labels and ratings provide directional evidence, but they do not establish product efficacy or guarantee real-market demand.

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